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Shipments, returns, exchanges and cancellation policies

Free Shipping

Simply look for the “FREE DELIVERY” logo to enjoy free shipping on selected items throughout the store. If the items in your order which qualify for 'FREE DELIVERY', your order ships FREE! Free Shipping offer is only available to orders within the USA, except Alaska, Hawaii and Puerto Rico.

Large Quantity Order

For large quantity order (ex. 200 SF and up), send us an email and we will find a better shipping quote or give you a discount.

Pricing

We work very hard to provide our customer the best products at an affordable price. If you find a similar product from another company, let us know and we will try to beat it.

Return Policies

NO RETURNS on Clearance, free shipping and Monthly Special Items, no exception.

On regular price items, you must email us with your order ID and the reason for return before returning any products. We will issue you an RMA number. You must put the RMA number on the return package. All returns must be made within 14 days after receipt of order and in resale able condition to receive a refund (excluding shipping) NO EXCEPTIONS. The cost of returning the item to us is your responsibility.

  • FLAT TILE MUST BE IN FULL, CLEAN, UNOPENED, AND UNDAMAGED CARTONS. TRIM MAY BE RETURNED BY THE PIECE.
  • ALL RETURNS ARE SUBJECT TO A 25% HANDLING CHARGE PLUS FREIGHT IF ANY. FREIGHT CHARGES ARE NOT REFUNDABLE.
  • SALES OF NON-STOCK, NOT-STANDARD, SPECIAL ORDER ITEMS, INSTALLATION PRODUCTS AND TOOLS ARE FINAL AND NON-CANCELABLE.
  • THERE WILL BE NO CLAIMS ACCEPTED AFTER INSTALLATION AND/OR DELIVERY IS ACCEPTED. PLEASE INSPECT ALL PRODUCTS CAREFULLY BEFORE ACCEPTING.

 

Terms of Shipping

Almost all of the listed products are in stock and ready to ship. However, in the event of it runs out of stock, you will be notified by email.

We ship all of our orders with FEDEX. For larger quantity orders, we will ship by the pallet with a trucking company like EDI Express, Yellow or HDS.

Cancel Or Change An Order

If you need to cancel or make a change to your order, please call us immediately at 1 (617) 916-2792. Emailing is not effective for this purpose, as your order may ship before we can respond to your email.

Exchange Policy

If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below.

Tile in Style
50 Winchester Street,
Newton, MA 02461

 

Disclaimer

Due to the transparent nature of most of the tile, please consider choices carefully. Tiles are handmade so variations in color and texture are to be expected. All tiles should be inspected before installation, as no adjustment will be made after installation.

Maintenance

Abrasive cleaners should not be used. Use a glass cleaner such as Windex and a lint free soft cloth.